{"id":534,"date":"2026-04-02T07:02:52","date_gmt":"2026-04-02T07:02:52","guid":{"rendered":"https:\/\/petosmos.com\/?page_id=534"},"modified":"2026-04-02T07:05:30","modified_gmt":"2026-04-02T07:05:30","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/petosmos.com\/nl\/refund-policy\/","title":{"rendered":"Restitutiebeleid"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"534\" class=\"elementor elementor-534\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-435b599 e-flex e-con-boxed e-con e-parent\" data-id=\"435b599\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e325bdd elementor-widget elementor-widget-heading\" data-id=\"e325bdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">100% Tevredenheids- en restitutiebeleid<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27aa1a3 elementor-widget elementor-widget-text-editor\" data-id=\"27aa1a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"4\">Op <b data-path-to-node=\"4\" data-index-in-node=\"3\">Petosmos<\/b>, We stoppen ons hart in elke creatie. We begrijpen dat het online kopen van kunst op maat een hoge mate van vertrouwen vereist, en daarom ondersteunen we ons vakmanschap met een tevredenheidsgarantie. Ons doel is om het aandenken aan je huisdier voor altijd te koesteren.<\/p><p data-path-to-node=\"5\"><i data-path-to-node=\"5\" data-index-in-node=\"0\">Laatst bijgewerkt: April 2026<\/i><\/p><hr data-path-to-node=\"6\" \/><h3 data-path-to-node=\"7\">1. 100% Tevredenheidsgarantie<\/h3><p data-path-to-node=\"8\">We hebben vertrouwen in de vaardigheid en toewijding van onze artiesten. Elke <b data-path-to-node=\"8\" data-index-in-node=\"67\">Petosmos<\/b> elk stuk ondergaat een strenge kwaliteitscontrole voordat het onze studio verlaat. Als je het gevoel hebt dat je beeldje of aandenken de geest van je huisdier niet vastlegt of niet voldoet aan onze beloofde kwaliteitsnormen, dan doen we er alles aan om het goed te maken.<\/p><h3 data-path-to-node=\"9\">2. Onze 30-dagen belofte van geluk<\/h3><p data-path-to-node=\"10\">Jouw geluk is onze prioriteit. Als u niet tevreden bent met uw aankoop, kunt u een retourzending of oplossing aanvragen binnen <b data-path-to-node=\"10\" data-index-in-node=\"123\">30 dagen<\/b> van levering.<\/p><ul data-path-to-node=\"11\"><li><p data-path-to-node=\"11,0,0\"><i data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">Opmerking: Voor zeer persoonlijke artikelen (zoals op maat gemaakte beeldjes) raden we je aan deel te nemen aan het fotoreviewproces tijdens de productie om perfectie te garanderen voor verzending.<\/i><\/p><\/li><\/ul><h3 data-path-to-node=\"12\">3. Hoe een retourzending te initi\u00ebren<\/h3><p data-path-to-node=\"13\">We streven ernaar om het proces zo soepel mogelijk te laten verlopen:<\/p><ol start=\"1\" data-path-to-node=\"14\"><li><p data-path-to-node=\"14,0,0\"><b data-path-to-node=\"14,0,0\" data-index-in-node=\"0\">Neem contact met ons op:<\/b> Stuur een e-mail naar ons ondersteuningsteam op <b data-path-to-node=\"14,0,0\" data-index-in-node=\"38\">support@petosmos.com<\/b> met je bestelnummer. Hoewel het niet verplicht is, helpt het delen van foto's van je artikel ons te begrijpen hoe we het kunnen verbeteren.<\/p><\/li><li><p data-path-to-node=\"14,1,0\"><b data-path-to-node=\"14,1,0\" data-index-in-node=\"0\">Machtiging:<\/b> We zullen je een retourautorisatie en de juiste verzendinstructies geven. Zorg ervoor dat het artikel goed verpakt is in de originele verpakking om schade tijdens het transport te voorkomen.<\/p><\/li><li><p data-path-to-node=\"14,2,0\"><b data-path-to-node=\"14,2,0\" data-index-in-node=\"0\">Verwerking restitutie:<\/b> Zodra je retourzending is ontvangen en gecontroleerd, wordt het geld teruggestort op je oorspronkelijke betaalwijze. <b data-path-to-node=\"14,2,0\" data-index-in-node=\"129\">7-10 werkdagen<\/b>.<\/p><\/li><\/ol><h3 data-path-to-node=\"15\">4. Beschadigde of onjuiste artikelen<\/h3><p data-path-to-node=\"16\">In het zeldzame geval dat je artikel beschadigd aankomt door verzending of als er sprake is van een productiefout:<\/p><ul data-path-to-node=\"17\"><li><p data-path-to-node=\"17,0,0\">Neem onmiddellijk contact met ons op (binnen 48 uur na levering) met duidelijke foto's van de schade en de verpakking.<\/p><\/li><li><p data-path-to-node=\"17,1,0\"><b data-path-to-node=\"17,1,0\" data-index-in-node=\"0\">Je hoeft het kapotte artikel niet terug te sturen.<\/b> We zorgen meteen voor een gratis vervanging of een volledige terugbetaling.<\/p><\/li><\/ul><h3 data-path-to-node=\"18\">5. Contact &amp; Ondersteuning<\/h3><p data-path-to-node=\"19\">Uw gemoedsrust is onze missie. Als je vragen hebt of hulp nodig hebt met je bestelling, neem dan contact op met ons vriendelijke supportteam:<\/p><ul data-path-to-node=\"20\"><li><p data-path-to-node=\"20,0,0\"><b data-path-to-node=\"20,0,0\" data-index-in-node=\"0\">E-mail:<\/b> sales@petosmos.com<\/p><\/li><li><p data-path-to-node=\"20,1,0\"><b data-path-to-node=\"20,1,0\" data-index-in-node=\"0\">Reactietijd:<\/b> We reageren doorgaans binnen 24 uur.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>100% Satisfaction &amp; Refund Policy At Petosmos, we pour our hearts into every creation. 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