{"id":534,"date":"2026-04-02T07:02:52","date_gmt":"2026-04-02T07:02:52","guid":{"rendered":"https:\/\/petosmos.com\/?page_id=534"},"modified":"2026-04-02T07:05:30","modified_gmt":"2026-04-02T07:05:30","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/petosmos.com\/fr\/refund-policy\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"534\" class=\"elementor elementor-534\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-435b599 e-flex e-con-boxed e-con e-parent\" data-id=\"435b599\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e325bdd elementor-widget elementor-widget-heading\" data-id=\"e325bdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">100% Politique de satisfaction et de remboursement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27aa1a3 elementor-widget elementor-widget-text-editor\" data-id=\"27aa1a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"4\">Au <b data-path-to-node=\"4\" data-index-in-node=\"3\">Petosmos<\/b>, Nous mettons tout notre c\u0153ur dans chacune de nos cr\u00e9ations. Nous comprenons que l'achat d'\u0153uvres d'art personnalis\u00e9es en ligne n\u00e9cessite un haut niveau de confiance, c'est pourquoi nous offrons une garantie de satisfaction sur notre travail. Notre objectif est que vous ch\u00e9rissiez \u00e0 jamais le souvenir de votre animal de compagnie.<\/p><p data-path-to-node=\"5\"><i data-path-to-node=\"5\" data-index-in-node=\"0\">Derni\u00e8re mise \u00e0 jour : Avril 2026<\/i><\/p><hr data-path-to-node=\"6\" \/><h3 data-path-to-node=\"7\">1. Garantie de satisfaction 100%<\/h3><p data-path-to-node=\"8\">Nous avons confiance dans les comp\u00e9tences et le d\u00e9vouement de nos artistes. Chaque <b data-path-to-node=\"8\" data-index-in-node=\"67\">Petosmos<\/b> Chaque pi\u00e8ce est soumise \u00e0 un contr\u00f4le de qualit\u00e9 rigoureux avant de quitter notre studio. Si vous estimez que votre figurine personnalis\u00e9e ou votre souvenir ne refl\u00e8te pas l'esprit de votre animal de compagnie ou ne r\u00e9pond pas aux normes de qualit\u00e9 que nous avons promises, nous nous engageons \u00e0 le r\u00e9parer.<\/p><h3 data-path-to-node=\"9\">2. Notre promesse de bonheur de 30 jours<\/h3><p data-path-to-node=\"10\">Votre bonheur est notre priorit\u00e9. Si vous n'\u00eates pas satisfait de votre achat, vous pouvez demander un retour ou une r\u00e9solution dans les d\u00e9lais suivants <b data-path-to-node=\"10\" data-index-in-node=\"123\">30 jours<\/b> de livraison.<\/p><ul data-path-to-node=\"11\"><li><p data-path-to-node=\"11,0,0\"><i data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">Remarque : Pour les articles hautement personnalis\u00e9s (tels que les figurines sculpt\u00e9es sur mesure), nous vous encourageons \u00e0 participer au processus de r\u00e9vision des photos pendant la production afin de garantir la perfection avant l'exp\u00e9dition.<\/i><\/p><\/li><\/ul><h3 data-path-to-node=\"12\">3. Comment initier un retour<\/h3><p data-path-to-node=\"13\">Nous nous effor\u00e7ons de rendre le processus aussi fluide que possible :<\/p><ol start=\"1\" data-path-to-node=\"14\"><li><p data-path-to-node=\"14,0,0\"><b data-path-to-node=\"14,0,0\" data-index-in-node=\"0\">Nous contacter :<\/b> Envoyez un courriel \u00e0 notre \u00e9quipe d'assistance \u00e0 l'adresse suivante <b data-path-to-node=\"14,0,0\" data-index-in-node=\"38\">support@petosmos.com<\/b> avec votre num\u00e9ro de commande. Bien qu'elles ne soient pas obligatoires, les photos de votre article nous aident \u00e0 comprendre comment nous pouvons nous am\u00e9liorer.<\/p><\/li><li><p data-path-to-node=\"14,1,0\"><b data-path-to-node=\"14,1,0\" data-index-in-node=\"0\">Autorisation :<\/b> Nous vous fournirons une autorisation de retour et les instructions d'exp\u00e9dition appropri\u00e9es. Veillez \u00e0 ce que l'article soit bien emball\u00e9 dans son emballage d'origine afin d'\u00e9viter tout dommage pendant le transport.<\/p><\/li><li><p data-path-to-node=\"14,2,0\"><b data-path-to-node=\"14,2,0\" data-index-in-node=\"0\">Traitement des remboursements :<\/b> Une fois votre retour re\u00e7u et inspect\u00e9, un remboursement sera effectu\u00e9 sur votre mode de paiement d'origine dans les d\u00e9lais suivants <b data-path-to-node=\"14,2,0\" data-index-in-node=\"129\">7-10 jours ouvrables<\/b>.<\/p><\/li><\/ol><h3 data-path-to-node=\"15\">4. Articles endommag\u00e9s ou incorrects<\/h3><p data-path-to-node=\"16\">Dans le cas rare o\u00f9 votre article arrive endommag\u00e9 \u00e0 cause du transport ou s'il y a une erreur de fabrication :<\/p><ul data-path-to-node=\"17\"><li><p data-path-to-node=\"17,0,0\">Veuillez nous contacter imm\u00e9diatement (dans les 48 heures suivant la livraison) en joignant des photos claires du dommage et de l'emballage.<\/p><\/li><li><p data-path-to-node=\"17,1,0\"><b data-path-to-node=\"17,1,0\" data-index-in-node=\"0\">Il n'est pas n\u00e9cessaire de renvoyer l'article cass\u00e9.<\/b> Nous proc\u00e9derons en priorit\u00e9 \u00e0 un remplacement gratuit ou \u00e0 un remboursement int\u00e9gral dans les plus brefs d\u00e9lais.<\/p><\/li><\/ul><h3 data-path-to-node=\"18\">5. Contact et assistance<\/h3><p data-path-to-node=\"19\">Notre mission est d'assurer votre tranquillit\u00e9 d'esprit. Si vous avez des questions ou si vous avez besoin d'aide pour passer votre commande, n'h\u00e9sitez pas \u00e0 contacter notre \u00e9quipe d'assistance :<\/p><ul data-path-to-node=\"20\"><li><p data-path-to-node=\"20,0,0\"><b data-path-to-node=\"20,0,0\" data-index-in-node=\"0\">Courriel :<\/b> sales@petosmos.com<\/p><\/li><li><p data-path-to-node=\"20,1,0\"><b data-path-to-node=\"20,1,0\" data-index-in-node=\"0\">Temps de r\u00e9ponse :<\/b> Nous r\u00e9pondons g\u00e9n\u00e9ralement dans les 24 heures.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>100% Satisfaction &amp; Refund Policy At Petosmos, we pour our hearts into every creation. We understand that purchasing custom art [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-534","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/pages\/534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/comments?post=534"}],"version-history":[{"count":4,"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/pages\/534\/revisions"}],"predecessor-version":[{"id":541,"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/pages\/534\/revisions\/541"}],"wp:attachment":[{"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/media?parent=534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}