{"id":524,"date":"2026-04-02T06:57:00","date_gmt":"2026-04-02T06:57:00","guid":{"rendered":"https:\/\/petosmos.com\/?page_id=524"},"modified":"2026-04-02T07:03:48","modified_gmt":"2026-04-02T07:03:48","slug":"production-shipping-policy","status":"publish","type":"page","link":"https:\/\/petosmos.com\/fr\/production-shipping-policy\/","title":{"rendered":"Politique de production et d'exp\u00e9dition"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"524\" class=\"elementor elementor-524\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-276e337 e-flex e-con-boxed e-con e-parent\" data-id=\"276e337\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e15449b elementor-widget elementor-widget-heading\" data-id=\"e15449b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique de production et d'exp\u00e9dition<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55d87de elementor-widget elementor-widget-text-editor\" data-id=\"55d87de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"3\">Au <b data-path-to-node=\"3\" data-index-in-node=\"3\">Petosmos<\/b>, Nous nous sp\u00e9cialisons dans les souvenirs uniques, fabriqu\u00e9s \u00e0 la main. Parce que chaque article est personnalis\u00e9 en fonction des caract\u00e9ristiques uniques de votre animal, notre processus d'ex\u00e9cution implique un travail artistique et un soin m\u00e9ticuleux.<\/p><h3 data-path-to-node=\"4\">1. Calendrier de production (phase artistique)<\/h3><p data-path-to-node=\"5\">Nos d\u00e9lais de production varient en fonction de la complexit\u00e9 de l'article que vous avez command\u00e9 :<\/p><ul data-path-to-node=\"6\"><li><p data-path-to-node=\"6,0,0\"><b data-path-to-node=\"6,0,0\" data-index-in-node=\"0\">Figurines feutr\u00e9es \u00e0 l'aiguille et urnes comm\u00e9moratives personnalis\u00e9es :<\/b><\/p><ul data-path-to-node=\"6,0,1\"><li><p data-path-to-node=\"6,0,1,0,0\"><b data-path-to-node=\"6,0,1,0,0\" data-index-in-node=\"0\">Commande standard :<\/b> Pr\u00eat \u00e0 \u00eatre exp\u00e9di\u00e9 dans un d\u00e9lai d'environ. <b data-path-to-node=\"6,0,1,0,0\" data-index-in-node=\"41\">6-8 semaines<\/b>. Ce d\u00e9lai permet \u00e0 nos artistes de sculpter et de peindre m\u00e9ticuleusement le portrait de votre animal, en veillant \u00e0 ce que chaque d\u00e9tail soit captur\u00e9.<\/p><\/li><li><p data-path-to-node=\"6,0,1,1,0\"><b data-path-to-node=\"6,0,1,1,0\" data-index-in-node=\"0\">Hommage prioritaire (commande urgente) :<\/b> Pr\u00eat \u00e0 \u00eatre exp\u00e9di\u00e9 dans un d\u00e9lai d'environ. <b data-path-to-node=\"6,0,1,1,0\" data-index-in-node=\"56\">3-4 semaines<\/b>. Ces commandes sont plac\u00e9es en t\u00eate de la file d'attente de notre studio.<\/p><\/li><\/ul><\/li><li><p data-path-to-node=\"6,1,0\"><b data-path-to-node=\"6,1,0\" data-index-in-node=\"0\">Tasses personnalis\u00e9es avec photos d'animaux :<\/b><\/p><ul data-path-to-node=\"6,1,1\"><li><p data-path-to-node=\"6,1,1,0,0\"><b data-path-to-node=\"6,1,1,0,0\" data-index-in-node=\"0\">D\u00e9lai de traitement :<\/b> <b data-path-to-node=\"6,1,1,0,0\" data-index-in-node=\"17\">3-5 jours ouvrables<\/b>. Chaque tasse est imprim\u00e9e sur mesure et sa qualit\u00e9 est contr\u00f4l\u00e9e avant qu'elle ne quitte notre studio.<\/p><\/li><\/ul><\/li><\/ul><p data-path-to-node=\"7\"><b data-path-to-node=\"7\" data-index-in-node=\"0\">Note importante sur les r\u00e9visions :<\/b> Si vous demandez des modifications au cours du processus de r\u00e9vision (par exemple, \u201cveuillez ajuster la couleur de la fourrure\u201d ou \u201crendre les oreilles plus nettes\u201d), le temps de production s'en trouvera naturellement allong\u00e9. La perfection est un partenariat, et nous voulons que vous aimiez le r\u00e9sultat final !<\/p><hr data-path-to-node=\"8\" \/><h3 data-path-to-node=\"9\">2. Processus d'exp\u00e9dition et livraison<\/h3><p data-path-to-node=\"10\">Une fois que votre pi\u00e8ce unique a pass\u00e9 notre dernier contr\u00f4le de qualit\u00e9, elle commence son voyage vers vous.<\/p><ul data-path-to-node=\"11\"><li><p data-path-to-node=\"11,0,0\"><b data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">Emballage s\u00e9curis\u00e9 :<\/b> Nous traitons chaque article comme un tr\u00e9sor. Nous utilisons plusieurs couches de coussins de protection extra-\u00e9pais et un emballage personnalis\u00e9 pour nous assurer que votre souvenir arrive en toute s\u00e9curit\u00e9.<\/p><\/li><li><p data-path-to-node=\"11,1,0\"><b data-path-to-node=\"11,1,0\" data-index-in-node=\"0\">Suivi de votre commande :<\/b> D\u00e8s que votre colis quittera notre studio, vous recevrez un e-mail de confirmation d'exp\u00e9dition contenant votre num\u00e9ro de t\u00e9l\u00e9phone. <b data-path-to-node=\"11,1,0\" data-index-in-node=\"127\">Num\u00e9ro de suivi<\/b>. Vous pouvez suivre son \u00e9volution \u00e0 chaque \u00e9tape.<\/p><\/li><\/ul><p data-path-to-node=\"12\"><b data-path-to-node=\"12\" data-index-in-node=\"0\">D\u00e9lais de livraison estim\u00e9s :<\/b><\/p><ul data-path-to-node=\"13\"><li><p data-path-to-node=\"13,0,0\"><b data-path-to-node=\"13,0,0\" data-index-in-node=\"0\">\u00c9tats-Unis :<\/b> 7-12 jours ouvrables.<\/p><\/li><li><p data-path-to-node=\"13,1,0\"><b data-path-to-node=\"13,1,0\" data-index-in-node=\"0\">International :<\/b> 10-20 jours ouvrables (variable selon la destination).<\/p><\/li><\/ul><hr data-path-to-node=\"14\" \/><h3 data-path-to-node=\"15\">3. Droits de douane et taxes<\/h3><p data-path-to-node=\"16\">Pour les commandes internationales en dehors des \u00c9tats-Unis, veuillez noter que <b data-path-to-node=\"16\" data-index-in-node=\"58\">Petosmos<\/b> n'est pas responsable des droits de douane, des taxes ou des frais d'importation qui peuvent \u00eatre appliqu\u00e9s par votre gouvernement local.<\/p><hr data-path-to-node=\"17\" \/><h3 data-path-to-node=\"18\">4. Politique de retour et de remboursement (pour les articles personnalis\u00e9s)<\/h3><p data-path-to-node=\"19\">En raison de la nature hautement personnalis\u00e9e de nos produits, nous <b data-path-to-node=\"19\" data-index-in-node=\"58\">ne pas<\/b> accepter les retours ou offrir des remboursements en cas de \u201cchangement d'avis\u201d.\u201d<\/p><ul data-path-to-node=\"20\"><li><p data-path-to-node=\"20,0,0\"><b data-path-to-node=\"20,0,0\" data-index-in-node=\"0\">Articles endommag\u00e9s :<\/b> Si votre commande arrive endommag\u00e9e ou avec un d\u00e9faut de fabrication \u00e9vident, veuillez nous contacter \u00e0 l'adresse suivante <b data-path-to-node=\"20,0,0\" data-index-in-node=\"104\">sales@petosmos.com<\/b> \u00e0 l'int\u00e9rieur <b data-path-to-node=\"20,0,0\" data-index-in-node=\"132\">48 heures<\/b> de la livraison avec des photos claires du probl\u00e8me. Nous organiserons imm\u00e9diatement un remplacement ou une r\u00e9paration.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Production &amp; Shipping Policy At Petosmos, we specialize in one-of-a-kind, handcrafted keepsakes. Because each item is customized to your pet&#8217;s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-524","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/pages\/524","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/comments?post=524"}],"version-history":[{"count":10,"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/pages\/524\/revisions"}],"predecessor-version":[{"id":538,"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/pages\/524\/revisions\/538"}],"wp:attachment":[{"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/media?parent=524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}