{"id":524,"date":"2026-04-02T06:57:00","date_gmt":"2026-04-02T06:57:00","guid":{"rendered":"https:\/\/petosmos.com\/?page_id=524"},"modified":"2026-09-18T03:50:03","modified_gmt":"2026-09-18T03:50:03","slug":"politique-dexpedition-de-la-production","status":"publish","type":"page","link":"https:\/\/petosmos.com\/fr\/production-shipping-policy\/","title":{"rendered":"Politique de production et d'exp\u00e9dition"},"content":{"rendered":"
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Politique de production et d'exp\u00e9dition<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Au PetOsmos<\/strong>, Nous nous sp\u00e9cialisons dans les souvenirs uniques, fabriqu\u00e9s \u00e0 la main. Parce que chaque article est personnalis\u00e9 en fonction des caract\u00e9ristiques uniques de votre animal, notre processus d'ex\u00e9cution implique un travail artistique et un soin m\u00e9ticuleux.<\/p>\n

1. Calendrier de production (phase artistique)<\/h3>\n

Nos d\u00e9lais de production varient en fonction de la complexit\u00e9 de l'article que vous avez command\u00e9 :<\/p>\n

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  • Figurines personnalis\u00e9es d'animaux de compagnie et urnes fun\u00e9raires :<\/strong>\n
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    • Commande standard :<\/strong> Pr\u00eat \u00e0 \u00eatre exp\u00e9di\u00e9 dans un d\u00e9lai d'environ. 6-8 semaines<\/strong>. Ce calendrier permet \u00e0 notre \u00e9quipe de reproduire avec soin les traits uniques de votre animal et de contr\u00f4ler la qualit\u00e9 de chaque pi\u00e8ce personnalis\u00e9e.<\/li>\n
    • Hommage prioritaire (commande urgente) :<\/strong> Pr\u00eat \u00e0 \u00eatre exp\u00e9di\u00e9 dans un d\u00e9lai d'environ. 3-4 semaines<\/strong>. Ces commandes sont plac\u00e9es en t\u00eate de la file d'attente de notre studio.<\/li>\n<\/ul>\n<\/li>\n
    • Tasses personnalis\u00e9es avec photos d'animaux :<\/strong>\n
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      • D\u00e9lai de traitement :<\/strong> 3-5 jours ouvrables<\/strong>. Chaque tasse est imprim\u00e9e sur mesure et sa qualit\u00e9 est contr\u00f4l\u00e9e avant qu'elle ne quitte notre studio.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

        Note importante sur les r\u00e9visions :<\/strong> Si vous demandez des modifications de conception au cours du processus de r\u00e9vision (par exemple, changer la couleur de la fourrure ou la forme des oreilles), cela allongera naturellement le d\u00e9lai de fabrication. Nous souhaitons que vous soyez pleinement satisfait du r\u00e9sultat final.<\/p>\n

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        2. Processus d'exp\u00e9dition et livraison<\/h3>\n

        Une fois que votre pi\u00e8ce unique a pass\u00e9 notre dernier contr\u00f4le de qualit\u00e9, elle commence son voyage vers vous.<\/p>\n

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        • Emballage s\u00e9curis\u00e9 :<\/strong> Nous utilisons plusieurs couches de rembourrage protecteur et un emballage solide pour que votre souvenir vous parvienne en parfait \u00e9tat.<\/li>\n
        • Suivi de votre commande :<\/strong> D\u00e8s que votre colis quittera notre atelier, vous recevrez un e-mail de confirmation d'exp\u00e9dition contenant votre num\u00e9ro de suivi.<\/li>\n<\/ul>\n

          D\u00e9lais de livraison estim\u00e9s :<\/strong><\/p>\n

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          • \u00c9tats-Unis :<\/strong> 7-12 jours ouvrables.<\/li>\n
          • International :<\/strong> 10-20 jours ouvrables (variable selon la destination).<\/li>\n<\/ul>\n
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            3. Droits de douane et taxes<\/h3>\n

            Pour les commandes internationales en dehors des \u00c9tats-Unis, veuillez noter que PetOsmos<\/strong> n'est pas responsable des droits de douane, des taxes ou des frais d'importation qui peuvent \u00eatre appliqu\u00e9s par votre gouvernement local.<\/p>\n

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            4. Politique de retour et de remboursement (pour les articles personnalis\u00e9s)<\/h3>\n

            En raison de la nature hautement personnalis\u00e9e de nos produits, nous ne pas<\/strong> accepter les retours ou proposer des remboursements en cas de changement d'avis.<\/p>\n

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            • Articles endommag\u00e9s :<\/strong> Si votre commande arrive endommag\u00e9e ou avec un d\u00e9faut de fabrication \u00e9vident, veuillez nous contacter \u00e0 l'adresse suivante sales@petosmos.com<\/strong> \u00e0 l'int\u00e9rieur 48 heures<\/strong> \u00e0 la livraison, accompagn\u00e9es de photos claires illustrant le probl\u00e8me. Nous nous chargerons alors de proc\u00e9der \u00e0 un remplacement ou \u00e0 une r\u00e9paration.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              Production & Shipping Policy At PetOsmos, we specialize in one-of-a-kind, handcrafted keepsakes. Because each item is customized to your pet’s […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-524","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/pages\/524","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/comments?post=524"}],"version-history":[{"count":17,"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/pages\/524\/revisions"}],"predecessor-version":[{"id":1057,"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/pages\/524\/revisions\/1057"}],"wp:attachment":[{"href":"https:\/\/petosmos.com\/fr\/wp-json\/wp\/v2\/media?parent=524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}