{"id":534,"date":"2026-04-02T07:02:52","date_gmt":"2026-04-02T07:02:52","guid":{"rendered":"https:\/\/petosmos.com\/?page_id=534"},"modified":"2026-04-02T07:05:30","modified_gmt":"2026-04-02T07:05:30","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/petosmos.com\/fi\/refund-policy\/","title":{"rendered":"Palautusk\u00e4yt\u00e4nt\u00f6"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"534\" class=\"elementor elementor-534\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-435b599 e-flex e-con-boxed e-con e-parent\" data-id=\"435b599\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e325bdd elementor-widget elementor-widget-heading\" data-id=\"e325bdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">100% Tyytyv\u00e4isyys- ja palautusehdot<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27aa1a3 elementor-widget elementor-widget-text-editor\" data-id=\"27aa1a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"4\">Osoitteessa <b data-path-to-node=\"4\" data-index-in-node=\"3\">Petosmos<\/b>, vuodatamme syd\u00e4memme jokaiseen luomukseen. Ymm\u00e4rr\u00e4mme, ett\u00e4 tilausty\u00f6n\u00e4 tehdyn taiteen ostaminen verkosta edellytt\u00e4\u00e4 suurta luottamusta, mink\u00e4 vuoksi annamme k\u00e4sity\u00f6taidoillemme tyytyv\u00e4isyystakuun. Tavoitteenamme on, ett\u00e4 voit vaalia lemmikkisi muistoesineit\u00e4 ikuisesti.<\/p><p data-path-to-node=\"5\"><i data-path-to-node=\"5\" data-index-in-node=\"0\">Viimeksi p\u00e4ivitetty: huhtikuu 2026<\/i><\/p><hr data-path-to-node=\"6\" \/><h3 data-path-to-node=\"7\">1. 100%-tyytyv\u00e4isyystakuu<\/h3><p data-path-to-node=\"8\">Luotamme taiteilijoidemme taitoihin ja omistautumiseen. Jokainen <b data-path-to-node=\"8\" data-index-in-node=\"67\">Petosmos<\/b> kappale k\u00e4y l\u00e4pi tarkan laadunvalvonnan ennen kuin se l\u00e4htee studiostamme. Jos sinusta tuntuu, ett\u00e4 yksil\u00f6llinen figuurisi tai muistoesineesi ei vangitse lemmikkisi henke\u00e4 tai t\u00e4yt\u00e4 lupaamiamme laatuvaatimuksia, olemme sitoutuneet korjaamaan asian.<\/p><h3 data-path-to-node=\"9\">2. 30 p\u00e4iv\u00e4n onnellisuuslupauksemme<\/h3><p data-path-to-node=\"10\">Onnellisuutesi on etusijalla. Jos et ole tyytyv\u00e4inen ostoksesi, voit pyyt\u00e4\u00e4 palautusta tai ratkaisua sis\u00e4ll\u00e4 <b data-path-to-node=\"10\" data-index-in-node=\"123\">30 p\u00e4iv\u00e4\u00e4<\/b> toimituksesta.<\/p><ul data-path-to-node=\"11\"><li><p data-path-to-node=\"11,0,0\"><i data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">Huomautus: Eritt\u00e4in yksil\u00f6llisten tuotteiden (kuten mittatilausty\u00f6n\u00e4 veistettyjen hahmojen) kohdalla suosittelemme osallistumaan valokuvien tarkistukseen tuotannon aikana, jotta voimme varmistaa t\u00e4ydellisyyden ennen toimitusta.<\/i><\/p><\/li><\/ul><h3 data-path-to-node=\"12\">3. Palautuksen aloittaminen<\/h3><p data-path-to-node=\"13\">Pyrimme tekem\u00e4\u00e4n prosessista mahdollisimman sujuvan:<\/p><ol start=\"1\" data-path-to-node=\"14\"><li><p data-path-to-node=\"14,0,0\"><b data-path-to-node=\"14,0,0\" data-index-in-node=\"0\">Ota yhteytt\u00e4:<\/b> L\u00e4het\u00e4 s\u00e4hk\u00f6postia tukitiimillemme osoitteeseen <b data-path-to-node=\"14,0,0\" data-index-in-node=\"38\">support@petosmos.com<\/b> tilausnumerosi kanssa. Kuvien jakaminen tuotteestasi ei ole pakollista, mutta se auttaa meit\u00e4 ymm\u00e4rt\u00e4m\u00e4\u00e4n, miten voimme parantaa.<\/p><\/li><li><p data-path-to-node=\"14,1,0\"><b data-path-to-node=\"14,1,0\" data-index-in-node=\"0\">Valtuutus:<\/b> Saat meilt\u00e4 palautusluvan ja asianmukaiset toimitusohjeet. Varmista, ett\u00e4 tuote on turvallisesti pakattu alkuper\u00e4iseen pehmusteeseensa, jotta se ei vahingoitu kuljetuksen aikana.<\/p><\/li><li><p data-path-to-node=\"14,2,0\"><b data-path-to-node=\"14,2,0\" data-index-in-node=\"0\">Palautusten k\u00e4sittely:<\/b> Kun palautus on vastaanotettu ja tarkastettu, palautus k\u00e4sitell\u00e4\u00e4n alkuper\u00e4iseen maksutapaan seuraavien p\u00e4ivien kuluessa <b data-path-to-node=\"14,2,0\" data-index-in-node=\"129\">7-10 ty\u00f6p\u00e4iv\u00e4\u00e4<\/b>.<\/p><\/li><\/ol><h3 data-path-to-node=\"15\">4. Vaurioituneet tai virheelliset tuotteet<\/h3><p data-path-to-node=\"16\">Harvinaisessa tapauksessa, jos tuote saapuu vahingoittuneena toimituksen vuoksi tai jos on tapahtunut valmistusvirhe:<\/p><ul data-path-to-node=\"17\"><li><p data-path-to-node=\"17,0,0\">Ota meihin yhteytt\u00e4 v\u00e4litt\u00f6m\u00e4sti (48 tunnin kuluessa toimituksesta) ja l\u00e4het\u00e4 selke\u00e4t kuvat vaurioista ja pakkauksesta.<\/p><\/li><li><p data-path-to-node=\"17,1,0\"><b data-path-to-node=\"17,1,0\" data-index-in-node=\"0\">Rikkin\u00e4ist\u00e4 tuotetta ei tarvitse palauttaa.<\/b> Ensisijaisesti vaihdamme tuotteen ilmaiseksi tai palautamme sinulle t\u00e4yden rahan heti.<\/p><\/li><\/ul><h3 data-path-to-node=\"18\">5. Yhteystiedot ja tuki<\/h3><p data-path-to-node=\"19\">Mielenrauhasi on meid\u00e4n teht\u00e4v\u00e4mme. Jos sinulla on kysytt\u00e4v\u00e4\u00e4 tai tarvitset apua tilauksesi kanssa, ota yhteytt\u00e4 yst\u00e4v\u00e4lliseen tukitiimiimme:<\/p><ul data-path-to-node=\"20\"><li><p data-path-to-node=\"20,0,0\"><b data-path-to-node=\"20,0,0\" data-index-in-node=\"0\">S\u00e4hk\u00f6posti:<\/b> sales@petosmos.com<\/p><\/li><li><p data-path-to-node=\"20,1,0\"><b data-path-to-node=\"20,1,0\" data-index-in-node=\"0\">Vasteaika:<\/b> Vastaamme yleens\u00e4 24 tunnin kuluessa.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>100% Satisfaction &amp; Refund Policy At Petosmos, we pour our hearts into every creation. We understand that purchasing custom art [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-534","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/petosmos.com\/fi\/wp-json\/wp\/v2\/pages\/534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/petosmos.com\/fi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/petosmos.com\/fi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/petosmos.com\/fi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/petosmos.com\/fi\/wp-json\/wp\/v2\/comments?post=534"}],"version-history":[{"count":4,"href":"https:\/\/petosmos.com\/fi\/wp-json\/wp\/v2\/pages\/534\/revisions"}],"predecessor-version":[{"id":541,"href":"https:\/\/petosmos.com\/fi\/wp-json\/wp\/v2\/pages\/534\/revisions\/541"}],"wp:attachment":[{"href":"https:\/\/petosmos.com\/fi\/wp-json\/wp\/v2\/media?parent=534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}