{"id":534,"date":"2026-04-02T07:02:52","date_gmt":"2026-04-02T07:02:52","guid":{"rendered":"https:\/\/petosmos.com\/?page_id=534"},"modified":"2026-04-02T07:05:30","modified_gmt":"2026-04-02T07:05:30","slug":"politica-de-reembolso","status":"publish","type":"page","link":"https:\/\/petosmos.com\/es\/refund-policy\/","title":{"rendered":"Pol\u00edtica de reembolso"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"534\" class=\"elementor elementor-534\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-435b599 e-flex e-con-boxed e-con e-parent\" data-id=\"435b599\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e325bdd elementor-widget elementor-widget-heading\" data-id=\"e325bdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">100% Pol\u00edtica de satisfacci\u00f3n y reembolso<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27aa1a3 elementor-widget elementor-widget-text-editor\" data-id=\"27aa1a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"4\">En <b data-path-to-node=\"4\" data-index-in-node=\"3\">Petosmos<\/b>, nos volcamos en cada creaci\u00f3n. Entendemos que la compra de arte personalizado en l\u00ednea requiere un alto nivel de confianza, por lo que respaldamos nuestra artesan\u00eda con una garant\u00eda de satisfacci\u00f3n. Nuestro objetivo es que conserve el recuerdo de su mascota para siempre.<\/p><p data-path-to-node=\"5\"><i data-path-to-node=\"5\" data-index-in-node=\"0\">\u00daltima actualizaci\u00f3n: Abril 2026<\/i><\/p><hr data-path-to-node=\"6\" \/><h3 data-path-to-node=\"7\">1. 100% Garant\u00eda de satisfacci\u00f3n<\/h3><p data-path-to-node=\"8\">Confiamos en la habilidad y dedicaci\u00f3n de nuestros artistas. Cada <b data-path-to-node=\"8\" data-index-in-node=\"67\">Petosmos<\/b> se somete a un riguroso control de calidad antes de salir de nuestro estudio. Si cree que su figurita o recuerdo personalizado no capta el esp\u00edritu de su mascota o no cumple nuestros est\u00e1ndares de calidad prometidos, nos comprometemos a arreglarlo.<\/p><h3 data-path-to-node=\"9\">2. Nuestra promesa de felicidad en 30 d\u00edas<\/h3><p data-path-to-node=\"10\">Su felicidad es nuestra prioridad. Si no est\u00e1 satisfecho con su compra, puede solicitar una devoluci\u00f3n o resoluci\u00f3n dentro de <b data-path-to-node=\"10\" data-index-in-node=\"123\">30 d\u00edas<\/b> de entrega.<\/p><ul data-path-to-node=\"11\"><li><p data-path-to-node=\"11,0,0\"><i data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">Nota: Para los art\u00edculos altamente personalizados (como las figuras esculpidas a medida), le animamos a participar en el proceso de revisi\u00f3n de fotos durante la producci\u00f3n para garantizar la perfecci\u00f3n antes del env\u00edo.<\/i><\/p><\/li><\/ul><h3 data-path-to-node=\"12\">3. C\u00f3mo iniciar una devoluci\u00f3n<\/h3><p data-path-to-node=\"13\">Nos esforzamos por que el proceso sea lo m\u00e1s fluido posible:<\/p><ol start=\"1\" data-path-to-node=\"14\"><li><p data-path-to-node=\"14,0,0\"><b data-path-to-node=\"14,0,0\" data-index-in-node=\"0\">P\u00f3ngase en contacto con nosotros:<\/b> Env\u00ede un correo electr\u00f3nico a nuestro equipo de asistencia a <b data-path-to-node=\"14,0,0\" data-index-in-node=\"38\">support@petosmos.com<\/b> con su n\u00famero de pedido. Aunque no es obligatorio, compartir fotos de tu art\u00edculo nos ayuda a entender c\u00f3mo podemos mejorar.<\/p><\/li><li><p data-path-to-node=\"14,1,0\"><b data-path-to-node=\"14,1,0\" data-index-in-node=\"0\">Autorizaci\u00f3n:<\/b> Le proporcionaremos una autorizaci\u00f3n de devoluci\u00f3n y las instrucciones de env\u00edo adecuadas. Aseg\u00farese de que el art\u00edculo est\u00e1 bien embalado en su embalaje original para evitar da\u00f1os durante el transporte.<\/p><\/li><li><p data-path-to-node=\"14,2,0\"><b data-path-to-node=\"14,2,0\" data-index-in-node=\"0\">Tramitaci\u00f3n de reembolsos:<\/b> Una vez recibida e inspeccionada la devoluci\u00f3n, se tramitar\u00e1 el reembolso a su m\u00e9todo de pago original en un plazo de <b data-path-to-node=\"14,2,0\" data-index-in-node=\"129\">7-10 d\u00edas laborables<\/b>.<\/p><\/li><\/ol><h3 data-path-to-node=\"15\">4. Art\u00edculos da\u00f1ados o incorrectos<\/h3><p data-path-to-node=\"16\">En el raro caso de que su art\u00edculo llegue da\u00f1ado debido al env\u00edo o si hay un error de fabricaci\u00f3n:<\/p><ul data-path-to-node=\"17\"><li><p data-path-to-node=\"17,0,0\">P\u00f3ngase en contacto con nosotros inmediatamente (en las 48 horas siguientes a la entrega) con fotos claras de los da\u00f1os y del embalaje.<\/p><\/li><li><p data-path-to-node=\"17,1,0\"><b data-path-to-node=\"17,1,0\" data-index-in-node=\"0\">No es necesario que devuelva el art\u00edculo roto.<\/b> Le daremos prioridad a una sustituci\u00f3n gratuita o a un reembolso completo de inmediato.<\/p><\/li><\/ul><h3 data-path-to-node=\"18\">5. Contacto y asistencia<\/h3><p data-path-to-node=\"19\">Su tranquilidad es nuestra misi\u00f3n. Si tiene alguna pregunta o necesita ayuda con su pedido, p\u00f3ngase en contacto con nuestro amable equipo de asistencia:<\/p><ul data-path-to-node=\"20\"><li><p data-path-to-node=\"20,0,0\"><b data-path-to-node=\"20,0,0\" data-index-in-node=\"0\">Correo electr\u00f3nico:<\/b> sales@petosmos.com<\/p><\/li><li><p data-path-to-node=\"20,1,0\"><b data-path-to-node=\"20,1,0\" data-index-in-node=\"0\">Tiempo de respuesta:<\/b> Normalmente respondemos en 24 horas.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>100% Satisfaction &amp; Refund Policy At Petosmos, we pour our hearts into every creation. We understand that purchasing custom art [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-534","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/petosmos.com\/es\/wp-json\/wp\/v2\/pages\/534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/petosmos.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/petosmos.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/petosmos.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/petosmos.com\/es\/wp-json\/wp\/v2\/comments?post=534"}],"version-history":[{"count":4,"href":"https:\/\/petosmos.com\/es\/wp-json\/wp\/v2\/pages\/534\/revisions"}],"predecessor-version":[{"id":541,"href":"https:\/\/petosmos.com\/es\/wp-json\/wp\/v2\/pages\/534\/revisions\/541"}],"wp:attachment":[{"href":"https:\/\/petosmos.com\/es\/wp-json\/wp\/v2\/media?parent=534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}